Our collection service is unlike any other collection service
Lender*VP uses the same tool, CU*BASE, and optimizes how that tool is used as part of your Credit Union team. All notes, communications, and member collection activities are internal to your database. The information resides online so your team can interact instantly with our team without conversions, re-keying, or the other annoyances related to external third party solutions. Plug and play, means it is just as easy to un-plug the product if needed. Lender*VP is an extension of your staff, not an outsourced replacement of your staff. Full time, part time, or disaster recovery; we want to talk about how your team could benefit from adding another team member to your collection efforts. Collaborate with Lender*VP today and see the immediate impact of shared solutions.
What will we do for you?
- We will tailor our solution to your situation
- Automatic letters/notices mailed for you
- Configure system to freeze DQ accounts automatically
- Real time documented notes/updated using the member tracker system
- Audio collection messages
- Attempt to retain the membership
- Monthly detailed reports on delinquency
- Monthly call/ contact summary reports
- Home banking collection messages
- Reduced risk of FDCPA violations
But that is just the beginning…
We have already mentioned a few of the highlights on what the Lender*VP collection services can do for you. Today our talented team has over 66 years of collection experience (and increasing every day). We have worked in the consumer collection industry for both credit unions as well as other financial institutions. Our responsibilities have run the gamut from general collectors, repossession, legal, bankruptcy, foreclosures, and asset disposition all the way through department heads. We are ready to go to work for you!
By partnering with the Lender*VP team you will free up time for your collection staff as well as the general loan and member service team.
Free up personnel
- Tellers: to wait on members
- Phone Operators: to focus on generating business for inbound phone calls
- Loan Officers: for new loan generations
- MSRs: cross sales and new account opening
- Collector/Collection Manager: to focus on action items such as repos, court, bankruptcy, allowance for loan loss, etc.
Release member tension
- We do this for a living and will work with your members in a professional manner that allows you to focus on other endeavors, while trying to maintain a healthy membership.
Reduce inbound phone calls
- Adding time back into your daily operations
Increase cross selling
- Loan Products
- Deposit Products
- AFT
- ACH, Payroll Deduction
- Debit Card/Credit Card/ATM
If you are ready to meet with our team to talk about the opportunity please contact us today.
